Recognised in the insurance industry as a market leader and innovator, Stream Group’s approach of “never putting anything in the ‘too hard’ basket” is helping to get Christchurch back on its feet faster – with help from a fleet of 37 Mitsubishi Triton utes.
Since beginning work in the Garden City three years ago, Stream’s Christchurch branch has grown from just two staff into a 90-strong team, delivering full-service claims solutions for Tower customers. The award-winning company harnesses a depth and blend of skills from decades of experience in claims management, building, loss assessing, project management, finance, IT and commerce.
“New Zealand’s never really faced a catastrophe of this magnitude, so the complexity of the work is unmatched,” says project team leader Mike O’Leary, who used to own a local building company.
“Our collaborative and flexible approach ensures we are working constantly with clients to better understand their needs and provide better customer outcomes. It’s a very challenging industry. People don’t want to be in this position, so it’s our job to work out the best solution – we don’t shelve problems.”
To help shoulder the workload, Stream turned to Triton. Its team of project managers relies on a fleet of 37 utes – a mix of GLX and GLX-R models – to carry gear around the region’s damaged roads and onto worksites.
“The 5-speed auto makes driving a whole lot easier and the tray [1000kg payload] fits kit bags, ladders, health and safety gear and hazard signs in one go – no mucking around,” says Mike.
“The guys love them! I’d say they’re lucky to have such good utes, compared to other PMs around town.”
Mike says the company “assessed all the major ute brands and Triton came out on top”.
“As our fleet has grown so rapidly, the competitive pricing was a huge factor, but the decision went further than that. Reliability’s paramount in such a high-pressure industry. We got out our first Tritons two years ago and haven’t had any issues – they give us peace of mind, knowing that they’re going to perform.”
This reassurance means Stream can focus on what it’s good at – keeping that ‘too hard’ basket empty.
“We’re constantly searching for improved methods,” says Mike. “We work collaboratively with all stakeholders and have a large focus on IT – which means we’re constantly communicating. As a result, some of our techniques have been truly groundbreaking. For example, three years ago, no one would’ve dreamed we could roll a two-storey house sideways on to a neighbour’s driveway, rebuild the customer’s driveway, then roll the house back – but that’s exactly what we had to do.”