1. Our Commitment To Your Privacy
Mitsubishi Motors New Zealand Limited ("Mitsubishi Motors NZ", "we", "our", or "us") is committed to protecting the privacy of everyone who interacts with us. We recognise the importance of handling personal information responsibly and are dedicated to ensuring that it is collected, used, stored and disclosed in accordance with the Privacy Act 2020 and any other applicable New Zealand laws.
This Privacy Policy explains how we manage personal information when you engage with Mitsubishi Motors NZ, our authorised dealer network, our websites, digital platforms, customer services and other business activities.
By using our websites, requesting information, purchasing or servicing a vehicle, participating in promotions, or otherwise interacting with us, you acknowledge that your personal information may be handled in accordance with this Privacy Policy.
While we take responsibility for the information we collect through our own channels, our websites may include links to websites operated by independent third parties. Those websites have their own privacy practices and policies, and we encourage you to review them before providing any personal information. Mitsubishi Motors NZ is not responsible for the privacy practices or content of external websites.
2. Personal Information We Collect
The information we collect depends on the nature of your relationship with Mitsubishi Motors NZ and the products or services you use. In many cases, you may choose not to provide certain information, although this may limit our ability to provide some products or services.
Depending on your interactions with us, we may collect information including:
Contact and Identification Information
This includes information such as your name, residential and postal address, email address, telephone number, mobile number and other details that allow us to communicate with you.
Driver Identification
If you participate in a vehicle test drive or purchase a vehicle through an authorised Mitsubishi Motors dealer, the dealer may collect identification information, including your driver's licence details. Where appropriate, this information may also be provided to Mitsubishi Motors NZ.
Customer Profile Information
You may choose to provide information about yourself, including your age, occupation, interests, lifestyle preferences or sporting interests. This commonly occurs when entering competitions, completing surveys, participating in promotional campaigns or providing customer feedback.
Finance Information
Where you apply for finance through a third-party finance provider in connection with purchasing a vehicle, information relating to that finance arrangement may be collected. This may include the finance provider, loan type and financed amount where relevant to administering your vehicle ownership.
Vehicle Information
We may maintain records relating to vehicles supplied by Mitsubishi Motors NZ, including details such as:
- Vehicle Identification Number (VIN)
- Registration number
- Warranty information
- Service history
- Service plans
- Product updates
- Recall history
Dealer and Customer Service Information
We may collect records relating to your interactions with Mitsubishi Motors NZ, our authorised dealer network and our customer support teams. This includes enquiries, complaints, warranty claims, service bookings, roadside assistance requests and other customer service interactions.
Roadside Assistance Information
Where roadside assistance is requested, we may collect information necessary to coordinate assistance, including your location, the time assistance was requested and details of the issue requiring support.
Product and Service Preferences
Information about the products and services you enquire about or purchase helps us better understand customer needs and improve our offerings. This may include vehicle preferences, service history, website enquiries, survey responses and communications with our team.
Website and Digital Usage Information
When you visit our websites, customer portals or mobile applications, we may collect technical information about how those services are used. This helps us improve website performance, security, functionality and the overall customer experience.
Social Media Information
Where you interact with Mitsubishi Motors NZ through social media platforms, we may collect information you choose to make publicly available or information you voluntarily provide through those channels.
Other Information
We may also collect any other personal information that:
- you voluntarily provide to us;
- you authorise another person or organisation to provide to us; or
- we are permitted or required to collect under applicable law.
3. How We Collect Personal Information
Where practical, we collect personal information directly from you. However, there are circumstances where we may receive information from authorised third parties or from other organisations where permitted by law.
The ways we collect information will vary depending on how you choose to interact with Mitsubishi Motors NZ.
Information You Provide Directly
You may provide personal information when you:
- enquire about a vehicle, part, accessory or service;
- request a brochure, specification sheet or other product information;
- arrange or participate in a test drive;
- purchase or lease a vehicle;
- book or obtain vehicle servicing or repairs;
- contact our Customer Care team by phone, email or online;
- register for or use our online services, customer portals or mobile applications;
- submit warranty enquiries or claims;
- request roadside assistance;
- participate in promotions, competitions or special offers;
- complete customer satisfaction surveys, research programmes or feedback forms; or
- communicate with us through our social media channels.
The information you provide allows us to respond to your enquiries, deliver our products and services, and improve your overall experience with Mitsubishi Motors NZ.
Information Provided by Authorised Dealers
Our authorised Mitsubishi Motors dealers operate independently but work closely with us to provide sales, servicing and customer support.
Where relevant to your relationship with Mitsubishi Motors NZ, dealers may provide us with information including:
- vehicle purchase details;
- vehicle servicing information;
- warranty claims;
- test drive records;
- customer enquiries;
- service bookings;
- customer support interactions; and
- other information required to administer your vehicle ownership.
This enables us to support our dealer network, administer manufacturer programmes and provide ongoing customer care.
Information from Finance Providers
If you apply for vehicle finance through a third-party lender, we may receive information relating to that finance arrangement where it is necessary to administer your purchase, warranty, customer support or other related services.
Information from Third Parties
From time to time we may receive personal information from organisations that work with us to deliver our products and services.
These organisations may include:
- manufacturers and distributors;
- roadside assistance providers;
- insurers;
- finance companies;
- marketing and research partners;
- technology and software providers;
- data hosting providers;
- professional advisers;
- contractors; and
- other organisations authorised to provide information on your behalf.
We will only collect information from third parties where you have authorised us to do so, where the information is necessary to provide our services, or where collection is otherwise permitted or required by law.
Information Collected Through Digital Services
When you use our websites, online services or mobile applications, certain information may be collected automatically.
This may include technical information such as:
- your device type;
- browser information;
- IP address;
- pages viewed;
- referring websites;
- session activity;
- website preferences; and
- other information relating to how our digital services are accessed and used.
This information helps us improve website performance, maintain security, understand customer behaviour and enhance the functionality of our online services.
4. Information Obtained from the NZTA Motor Vehicle Register
Mitsubishi Motors NZ is authorised, through its membership of the Motor Industry Association (MIA), to access certain information held on the New Zealand Transport Agency (NZTA) Motor Vehicle Register in accordance with Gazette Notice 2023-au3015.
Where permitted, we may obtain the registered owner's name and address for purposes including:
- notifying owners about safety-related software updates or service campaigns;
- verifying ownership details for warranty administration;
- advising customers about warranty extensions or potential warranty eligibility; and
- other purposes authorised under the applicable Gazette Notice.
If you do not wish your name and address to be made available under these authorisations, you can notify NZTA directly by updating your privacy preferences through the NZTA website.
5. Why We Use Your Personal Information
Mitsubishi Motors NZ uses personal information to operate our business, support our customers and deliver products and services throughout the ownership of your vehicle.
Depending on the nature of your relationship with us, we may collect, hold, use and disclose your personal information for one or more of the purposes outlined below.
Delivering Products and Services
We use your information to provide the products and services you request and to manage our ongoing relationship with you. This includes:
- processing vehicle purchases and orders;
- administering warranties and extended service plans;
- arranging vehicle servicing and repairs;
- managing roadside assistance services;
- providing product information and technical support;
- supplying genuine parts and accessories; and
- supporting your ongoing ownership experience.
Managing Your Vehicle Ownership
Your information helps us maintain accurate records relating to your vehicle and enables us to provide services throughout the ownership lifecycle.
This may include:
- maintaining warranty records;
- recording vehicle service history;
- administering maintenance programmes;
- managing recalls and service campaigns;
- notifying you of software updates or technical improvements;
- confirming vehicle ownership details; and
- providing Warrant of Fitness and scheduled servicing reminders.
Responding to Your Requests
When you contact Mitsubishi Motors NZ, we use your personal information to:
- respond to enquiries;
- answer questions about our products or services;
- investigate concerns or complaints;
- manage customer support requests;
- provide technical assistance; and
- communicate updates relating to your enquiry.
Supporting Our Dealer Network
Our authorised dealers play an important role in delivering sales, servicing and customer support.
Where appropriate, we may share relevant information with authorised Mitsubishi Motors dealers to help them:
- complete vehicle transactions;
- administer warranties;
- arrange servicing or repairs;
- respond to customer enquiries;
- provide ongoing customer support; and
- deliver products and services on our behalf.
Improving Our Products and Services
We continually review customer feedback to improve our products, services and customer experience.
Your information may be used to:
- conduct customer satisfaction surveys;
- undertake market research;
- evaluate product performance;
- develop new products and services;
- analyse customer trends;
- improve our websites and digital services; and
- enhance the quality of our customer support.
Where possible, aggregated or de-identified information may be used for reporting and business analysis.
Marketing and Customer Communications
With your consent, or where otherwise permitted by law, we may use your personal information to provide information about:
- new Mitsubishi vehicles;
- genuine parts and accessories;
- servicing offers;
- promotional campaigns;
- special events;
- competitions;
- finance products;
- roadside assistance;
- vehicle ownership information; and
- products or services that we believe may be relevant to your interests.
These communications may be sent directly by Mitsubishi Motors NZ or by authorised service providers acting on our behalf.
You may opt out of receiving marketing communications at any time.
Website Personalisation and Analytics
Information collected through our websites, online services and mobile applications helps us understand how customers use our digital platforms.
We may use this information to:
- improve website functionality;
- personalise online content;
- understand customer preferences;
- monitor website performance;
- improve security;
- develop new online features; and
- measure the effectiveness of advertising and digital campaigns.
Meeting Legal and Regulatory Obligations
There are circumstances where we are required, or authorised, to collect, use or disclose personal information to comply with legal obligations.
Examples include:
- administering vehicle safety recalls;
- meeting obligations under consumer protection legislation;
- complying with the Privacy Act 2020;
- responding to lawful requests from regulatory authorities;
- assisting law enforcement agencies where authorised;
- investigating suspected unlawful activity;
- protecting our legal rights and business interests; and
- complying with court orders or other legal requirements.
Other Permitted Uses
We may also use your personal information:
- for any purpose that has been explained to you at the time the information was collected;
- where you have provided your consent;
- where you have authorised another person to act on your behalf; or
- where the use or disclosure is otherwise permitted or required by applicable law.
6. Who We Share Your Personal Information With
We respect the privacy of your personal information and do not sell it to third parties.
There are, however, circumstances where we need to share your information with trusted organisations to provide our products and services, operate our business or meet our legal obligations.
Where information is disclosed, we take reasonable steps to ensure recipients are authorised to receive it and are required to handle it appropriately.
Depending on the circumstances, we may share your personal information with the following categories of recipients.
Mitsubishi Motors NZ Personnel
Authorised employees and contractors of Mitsubishi Motors NZ may access your personal information where it is necessary for them to perform their duties or provide services on our behalf.
Access is limited to information required for legitimate business purposes and is subject to appropriate security controls.
Authorised Mitsubishi Motors Dealers
Our authorised dealer network works closely with us to deliver vehicle sales, servicing, warranty administration and customer support.
We may share relevant information with authorised dealers where it is reasonably necessary to:
- complete a vehicle purchase;
- administer warranties or service plans;
- arrange servicing or repairs;
- manage customer enquiries;
- support roadside assistance;
- perform recall or service campaigns; or
- provide ongoing customer care.
Our dealers are independent businesses and are responsible for complying with their own legal obligations when handling personal information.
Manufacturers and Distribution Partners
Where required, we may disclose personal information to Mitsubishi Motors manufacturers, distributors or their affiliated companies to support activities including:
- warranty administration;
- technical support;
- product quality investigations;
- vehicle recalls;
- software updates;
- customer service;
- parts supply; and
- manufacturer reporting requirements.
This information may also be shared with organisations engaged by those manufacturers to assist in delivering these services.
Service Providers
We work with a range of carefully selected service providers who assist us in operating our business.
These providers may perform services including:
- customer communications;
- marketing campaigns;
- website hosting;
- cloud storage;
- information technology support;
- customer relationship management;
- roadside assistance;
- insurance administration;
- printing and mailing;
- market research;
- data analytics;
- finance administration; and
- professional advisory services.
Service providers are only permitted to access the personal information necessary to perform the services we have engaged them to provide.
Professional Advisers
Where necessary, we may disclose information to professional advisers including:
- lawyers;
- accountants;
- auditors;
- insurers; and
- other consultants providing services to Mitsubishi Motors NZ.
Finance and Insurance Providers
If you apply for finance or insurance products in connection with your vehicle purchase, we may exchange relevant information with participating finance companies, insurers or other organisations involved in providing those services.
Fleet Owners and Employers
Where your vehicle is owned, leased or provided through your employer or as part of a corporate or government fleet programme, we may share relevant information with the organisation responsible for managing that vehicle.
Organisations You Authorise
We may disclose your personal information to another person or organisation where:
- you request us to do so;
- you authorise the disclosure; or
- it is reasonably apparent that you expect us to share the information for the purpose of providing a product or service.
Legal and Regulatory Authorities
We may disclose personal information where required or authorised by law, including where disclosure is necessary to:
- comply with legislation or legal processes;
- respond to requests from government agencies;
- assist law enforcement authorities;
- investigate suspected unlawful activity;
- protect the safety of individuals;
- enforce our legal rights; or
- protect Mitsubishi Motors NZ, our customers or the wider public.
Business Changes
If Mitsubishi Motors NZ undergoes a business restructure, merger, acquisition, sale of assets or any other corporate transaction, personal information may be transferred to the new owner or successor organisation as part of that transaction.
Similarly, if Mitsubishi Motors NZ ceases to distribute a particular vehicle brand, customer information relating to that brand may be transferred to the relevant manufacturer, distributor or another authorised organisation responsible for supporting customers.
Any such transfer will be carried out in accordance with applicable privacy laws.
7. Disclosure of Personal Information Outside New Zealand
Some of the organisations we work with, including vehicle manufacturers, technology providers and cloud-based service providers, may be located outside New Zealand.
As a result, your personal information may occasionally be transferred to, stored in or accessed from overseas where this is necessary to deliver our products, services or business operations.
Whenever personal information is disclosed internationally, Mitsubishi Motors NZ will take reasonable steps to ensure the transfer complies with the Privacy Act 2020.
This may include ensuring that overseas recipients:
- are subject to privacy obligations that provide comparable safeguards;
- agree contractually to protect personal information appropriately; or
- otherwise satisfy the requirements for overseas disclosure under New Zealand privacy legislation.
8. Cookies and Website Technologies
Mitsubishi Motors NZ uses cookies and similar technologies across our websites, customer portals and digital services to improve functionality, enhance your browsing experience and better understand how our online services are used.
Cookies are small text files that are stored on your device when you visit a website. They help websites remember information about your visit, such as your preferences or previous interactions, making future visits more efficient and personalised.
How We Use Cookies
We use cookies and similar technologies for a range of purposes, including to:
- ensure our websites operate correctly;
- remember your preferences and settings;
- improve website performance and functionality;
- understand how visitors use our websites;
- measure the effectiveness of advertising and marketing campaigns;
- personalise content and online experiences;
- improve website security; and
- support ongoing website development and optimisation.
Some cookies are essential for our websites to function correctly, while others help us analyse website performance or provide more relevant content.
Analytics and Performance Monitoring
We use analytics tools to better understand how visitors interact with our digital platforms.
These tools may collect information such as:
- pages visited;
- time spent on our websites;
- navigation paths;
- browser and device information;
- approximate geographic location;
- referring websites; and
- other technical information relating to website usage.
The information collected is generally used in an aggregated form to help us improve website performance, customer experience and digital services.
Advertising and Personalisation
We and our authorised advertising partners may use cookies and similar technologies to display advertising that is more relevant to your interests.
This may involve collecting information about your interactions with our websites and online services so that advertisements for Mitsubishi Motors NZ products or services may be displayed on other websites, search engines or social media platforms.
We may also use information from advertising and analytics providers to measure campaign performance and improve future marketing activities.
Third-Party Technologies
Our websites may incorporate technologies provided by trusted third-party service providers.
These technologies may include services used for:
- website analytics;
- tag management;
- online advertising;
- customer engagement;
- website performance monitoring;
- content delivery; and
- other digital services that support the operation of our websites.
These providers may place their own cookies or similar technologies on your device in accordance with their own privacy policies.
Managing Cookies
Most internet browsers allow you to control how cookies are used.
You can usually:
- accept or reject cookies;
- delete existing cookies;
- receive notifications when cookies are placed on your device; or
- adjust your browser settings to limit certain types of cookies.
Please note that disabling some cookies may affect the functionality of our websites and certain online services may not operate as intended.
For the best experience when using Mitsubishi Motors NZ websites and customer portals, we recommend that cookies remain enabled.
9. Protecting and Storing Your Information
Protecting personal information is an important part of how Mitsubishi Motors NZ operates.
We maintain a range of physical, technical and organisational safeguards designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
These safeguards may include:
- secure information systems;
- controlled access to personal information;
- user authentication and password protection;
- network and system monitoring;
- encryption where appropriate;
- staff training and privacy awareness programmes; and
- security policies governing the handling of personal information.
Personal information may be stored in New Zealand or, where appropriate, by trusted service providers located overseas.
Although we take reasonable steps to protect the information we hold, no method of electronic transmission or storage can be guaranteed to be completely secure. Accordingly, while we continually review and strengthen our security measures, we cannot guarantee that personal information will always be protected from unauthorised access or cyber security incidents.
Where we provide you with login credentials, passwords or other security features, you are responsible for keeping those details confidential and notifying us promptly if you believe they have been compromised.
If Mitsubishi Motors NZ becomes aware of a privacy breach involving personal information, we will respond in accordance with the Privacy Act 2020, including notifying affected individuals and the Privacy Commissioner where required.
10. How Long We Keep Your Information
We retain personal information only for as long as it is reasonably necessary to fulfil the purposes for which it was collected or to meet our legal, regulatory and business obligations.
The length of time information is retained will depend on factors such as:
- the nature of the information;
- the products or services provided;
- warranty and ownership requirements;
- legal or regulatory obligations;
- dispute resolution requirements; and
- legitimate business needs.
When personal information is no longer required, we will take reasonable steps to securely destroy, permanently de-identify or otherwise dispose of it in accordance with our record management practices.
In some circumstances, information may remain within secure backup systems for a limited period where immediate deletion is not technically practicable.
11. Marketing Communications
From time to time, Mitsubishi Motors NZ may contact you with information about our vehicles, products, services, events, promotions and other offers that we believe may be of interest to you.
These communications may be sent directly by Mitsubishi Motors NZ or by carefully selected service providers acting on our behalf using the contact details you have provided.
Depending on your preferences and the permissions you have given, we may contact you by:
- email;
- SMS or other mobile messaging services;
- telephone;
- direct mail; or
- other electronic communication channels.
Our marketing activities are carried out in accordance with the Unsolicited Electronic Messages Act 2007 and other applicable New Zealand legislation.
Managing Your Marketing Preferences
You can choose to stop receiving marketing communications from Mitsubishi Motors NZ at any time.
You may do this by:
- selecting the unsubscribe link included in our electronic communications;
- contacting our Customer Care team using the contact details provided in this Privacy Policy; or
- updating your communication preferences where available.
We will process your request as soon as reasonably practicable.
Please note that even if you opt out of marketing communications, we may still contact you where necessary to provide important information relating to your vehicle, including warranty information, safety recalls, servicing reminders, legal notices or other communications that are not promotional in nature.
If you receive marketing communications directly from an authorised Mitsubishi Motors dealer, you will need to contact that dealer separately to update your marketing preferences.
12. Accessing and Correcting Your Personal Information
We want to ensure that the personal information we hold is accurate, complete and up to date.
Subject to the Privacy Act 2020, you have the right to request access to the personal information Mitsubishi Motors NZ holds about you and to request correction of any information you believe is inaccurate, incomplete or out of date.
To make a request, please contact us using the details below.
Mitsubishi Motors New Zealand Limited
Todd Park
Heriot Drive
Private Bag 50924
Porirua 5022
Phone: 0800 54 53 52
Before providing access to personal information, we may need to verify your identity to protect your privacy and ensure information is only released to authorised individuals.
Where permitted by law, there may be circumstances in which access cannot be provided, or where a request may incur an administrative charge. If this applies, we will explain the reason and discuss the available options with you.
13. Privacy Questions and Complaints
Mitsubishi Motors NZ is committed to handling personal information fairly, transparently and in accordance with the Privacy Act 2020.
If you have a question about this Privacy Policy, wish to raise a privacy concern or believe your personal information has not been handled appropriately, we encourage you to contact our Privacy Officer in the first instance.
We will acknowledge your enquiry, investigate the matter and work with you to resolve any concerns as promptly as reasonably possible.
If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Privacy Commissioner.
Information about the complaints process is available at:
14. Third-Party Websites
Our websites and digital services may contain links to websites operated by third parties, including authorised Mitsubishi Motors dealers and other organisations that provide products or services relevant to our customers.
These websites operate independently of Mitsubishi Motors NZ and are governed by their own privacy policies and terms of use.
We are not responsible for the content, security or privacy practices of third-party websites and recommend that you review their privacy policies before providing any personal information.
Although our authorised Mitsubishi Motors dealers represent our brand, they are independent businesses and may collect, use and manage personal information in accordance with their own privacy policies and legal obligations.
If you have questions about how an authorised dealer manages your personal information, you should contact that dealer directly.
15. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements or the products and services we provide.
The most current version of this Privacy Policy will always be published on the Mitsubishi Motors NZ website.
Any updated version replaces previous versions from the date it is published.
We encourage you to review this Privacy Policy periodically so that you remain informed about how we collect, use and protect your personal information.
Your continued use of our websites, products or services after an updated Privacy Policy has been published constitutes acknowledgement of the revised policy.
If you do not agree with any material changes to this Privacy Policy, you should discontinue using our services and contact us if you have any questions regarding how your information is managed.
Last updated: 01 July 2026
16. Privacy Act
References in this Privacy Policy to the Privacy Act mean the Privacy Act 2020, together with any amendments, regulations or replacement legislation that may apply from time to time.
Nothing contained in this Privacy Policy limits or replaces any rights or protections available to individuals under New Zealand privacy law.
Further information about your privacy rights is available from the Office of the Privacy Commissioner at: