Legal

Mitsubishi Motors Roadside Assist is provided through a qualified third party supplier. Such providers are independent representatives of Mitsubishi Motors company. The client/driver renting the vehicle must hold a current (valid) drivers licence and meet the terms, conditions and requirements of the rental car company. Insurance, any traffic violations, damage to the vehicle, additional kilometre charges and petrol are the clients responsibility. Mitsubishi Motors is not responsible for any fault or failure with the rental car, this being the responsibility of the rental car company.

Exceptions

Mitsubishi Roadside Assist does not apply in these cases:

• Vehicles used for hire or reward
• Vehicles used in motor racing, rallies, speed or duration testing or any practice thereof
• Vehicles modified from standard manufacturing specification
• Vehicles not displaying current WOF and vehicle registration certificate
• Vehicles left unattended
• Claims arising from the loss or damage to the contents of the vehicle
• Claims arising from damage caused through forceful entry in an attempt to recover locked keys where the owner/drive has been fully briefed on the situation by Mitsubishi Motors
• Roadside Assist staff or the provider in attendance and the owner/driver has subsequently agreed to indemnify Mitsubishi Motors Roadside Assist, against damage caused during entry
• Claims arising from a recurring electrical or mechanical limit resulting from improper maintenance or servicing where a known fault or repair has been neglected
• Situations where the vehicle is disabled by floods, snow affected roads, or it is not accessible due to other adverse conditions
• Vehicles bogged in off-road conditions and not easily accessible by normal 2WD recovery vehicles
• Vehicles being located off public road conditions and not easily accessible by normal 2WD recovery vehicles
• Vehicles exceeding 3.0 tones in laden weight
• Events as a result of an accident or misuse of the vehicle. All associated costs are the responsibility of the driver
• Costs relating to parts, labour and any associated costs of the repair of the Mitsubishi vehicle under the assistance program, including replacement batteries and/or tires, shall be at the driver/owners expense.
• If at the time of breakdown the vehicle was towing a caravan, boat or trailer this vehicle will be towed or transported to the nearest Mitsubishi dealer or place of safety. Towing or storage costs will be the responsibility of the owner.
• Mitsubishi Motors Roadside Assist will endeavour to provide the services described to the best of their ability. Acts beyond the control of Mitsubishi Motors Roadside Assist (including but not limited to adverse weather conditions, industrial disputes, strikes, geographic inaccessibility, the absence and/or availability of suppliers).