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Our award-winning Customer Care Centre has put together a list of commonly-asked questions.
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Customer Care Centre

  • How do I contact a Dealer?

    Try visiting our Dealers page.

  • How do I book a test drive?

    Either email, phone, complete the test drive form or contact your local Dealer.

  • Can I request a brochure?

    You can download a brochure from the relevant vehicle page, or check out all our brochures here. 

  • I have a complaint about a Dealer, who should I speak to?

    We recommend in the first instance you discuss your concerns with the Sales Manager or Service Manager at your Dealership. Should you feel your concerns have not been addressed, you can ask to speak to the Dealer Principal. Failing this you can either email us or call 0800 54 53 52 and let us know.

  • How do I update my ownership details?

    Complete an online ownership form by clicking here.

  • What’s the difference between braked and unbraked towing weights?

    An unbraked trailer has no brakes fitted so the vehicle towing it does all the braking.

    A braked trailer has brakes fitted, therefore the trailer will apply its brakes through a mechanical linkage.

    This is why braked weights are often greater than the unbraked weights.

  • I have lost my handbook. Where can I get a replacement?

    Replacement books are available from your Dealer; you can locate your nearest Dealer here.

  • How do I contact Mitsubishi Motors NZ?
  • How do I stop receiving mailings from Mitsubishi?

    You can either email us or call 0800 54 53 52 and let us know.

  • I require technical information, where can I get it from?

    Our Mitsubishi Dealerships provide a ‘hands on’ approach in offering technical assistance. Please contact your local Mitsubishi Dealership in the first instance.

  • How can I get my pin code for my radio?

    Most of our newer vehicles do not require a pin number. For older vehicles you can contact our Customer Care team on 0800 54 53 52 with your VIN number and registration number. They will then be able to assist you further.

  • What is a VIN number?

    VIN stands for Vehicle Identification Number. It's a unique serial number that identifies your car from every other car in the world. Providing your VIN allows Mitsubishi to match you with your car, so we can give you personalised information about your Warranty and service needs, as well as the manuals and guides relevant to you.

  • Where can I find my vehicle’s VIN?

    Your VIN can be found either on the door post on the driver side or affixed to the dashboard on the driver side of your vehicle (near where the windshield meets the dash). You will also be able to see the number stamped onto the firewall in the engine bay.

  • I’ve lost my vehicle’s key, what should I do?

    Contact your nearest Dealer and they’ll help arrange a replacement key. You may be asked for proof of ownership and a valid form of photo identification.

  • My battery is running low on my remote key or KOS, where can I get a new one?

    Contact your nearest Dealer and they’ll help to replace the battery for your remote or KOS.

  • Who do I contact regarding a fleet enquiry?

    You can contact the Customer Care Centre on 0800 54 53 52 or use the Contact the Fleet team form for a direct contact.

  • What specials are you promoting at the moment?

    Check out our offers page for all the latest advertising campaigns check out the 'Offers' item in the main menu.

  • How can I convert my stereo system from Japanese language to English on an imported vehicle?

    We are not able to assist with translation or coding for these stereo units.

  • I bought a Demo vehicle - when should I service my vehicle?

    Your vehicle must still be serviced 12 months from the date of when it was first registered not from the date you purchased the vehicle.


  • I received a letter in the mail about a recall on my vehicle. What should I do?

    Please contact your local Mitsubishi Dealer to make arrangements to have the recall completed. By scheduling an appointment in advance, you can be assured that your local Authorised Mitsubishi Dealer will have the parts available to complete the repair.

  • I have been contacted regarding a safety related recall but no longer own the vehicle. What should I do?

    Please ensure the vehicle has been registered to the correct owner through NZTA. Please contact us by email or call 0800 54 53 52 and let us know.

  • How can I find out if my vehicle is affected by a campaign (Service Campaign or Recall)?

    You can access any recall and service campaign information for your vehicle by registering your Vehicle Identification Number (VIN) online. Click here to sign up. If your vehicle is involved in a recall you will receive a letter confirming this.


  • What should I do if I put petrol in my diesel tank or vice versa?

    Do not turn your vehicle on, call Roadside Assist immediately to have your vehicle towed to your local Mitsubishi Dealership.


  • What is Anti-lock Braking System (ABS)?

    ABS is a safety system that allows the wheels on a vehicle to maintain traction with the road surface according to driver inputs while braking, preventing the wheels from locking up (ceasing rotation) and helping to avoid uncontrolled skidding.

  • What is Electronic Brakeforce Distribution (EBD)?

    EBD is a braking technology that automatically varies the amount of force applied to each of a vehicle's wheels, based on road conditions, speed, loading, etc.

  • What is SmartBrake?

    If you unintentionally hit your accelerator pedal as well as your brake in an emergency situation, the new SmartBrake system spots the error, cancels out the message from the accelerator, and puts full concentration on your braking.

  • What is Emergency Brake Assist System (EBA)?

    EBA is an automobile braking technology that increases braking pressure in an emergency.

  • What is Active Stability Control (ASC)?

    ASC is a computerised technology that improves a vehicle's stability by detecting and reducing loss of traction (skidding).

  • What is Active Traction Control (ATC)?

    This system is a feature of Active Stability Control and responds immediately to loss of traction. By braking the wheel that’s slipping and sending power to the others, it means you keep the path you intended as you turn or negotiate tricky surfaces.

  • What is Trailer Stability Assist (TSA)?

    Trailers tend to be unstable. Mitsubishi’s Trailer Stability Assist system brings them back in line. Sensors detect sway, brakeforce is applied to the appropriate wheel and engine power is adjusted to stabilise the motion. The stop lamp is illuminated while the brake control of the Trailer Stability Assist System operates.

  • What is Hill Start Assist (HSA)?

    If you’re on a steep hill, this system applies the brakes for a few seconds while you move your foot from brake to accelerator, preventing roll back.

  • What is an Adjustable Speed Limiter?

    To ensure you don’t go over the speed limit when you’re on the road the driver can set a predetermined speed. An alarm will sound when you go above the set limit.

  • What is Mitsubishi’s Reinforced Impact Safety Evolution (RISE) body?

    RISE is an acronym of Reinforced Impact Safety Evolution. It means the body of the vehicle absorbs energy and directs it away from the occupants in the event of a collision. This is an important safety feature and enhances collision safety performance.

  • What is Forward Collision Mitigation?

    The available Forward Collision Mitigation (FCM) system utilises both laser radar and camera technology to determine if a frontal collision with a vehicle or pedestrian is imminent. If so, it warns the driver with audible and visual signals, and automatically applies moderate to emergency braking to reduce the severity of the collision and, if possible, prevent the collision.

  • What is Lane Departure Warning?

    The Lane Departure Warning (LDW) system uses an onboard camera to monitor lane position in front of the vehicle and alerts the driver audibly and visually if it detects the vehicle leaving its lane unintentionally.

  • What is Adaptive Cruise Control?

    Adaptive Cruise Control (ACC) is a cruise control system that uses laser and radar to automatically adjust your vehicle’s speed, thereby maintaining a safe distance from vehicles you’re following.

  • What is Rear Cross Traffic Alert?

    When the Rear Cross Traffic Alert system detects a vehicle approaching from the side while you're reversing, the warning lights on both side mirrors will blink, a buzzer will sound to alert you and a warning message will appear on the touch screen.

  • What is the Ultrasonic Misacceleration Mitigation System

    To help prevent collisions while parking, this system sounds a buzzer and displays a warning if front or rear sensors detect a nearby obstacle in your path. Engine output is also automatically controlled if you suddenly accelerate unintentionally.

  • How can I find out how my vehicle rated in crash tests?

    You can check the crash rating of your vehicle or any vehicle by visiting

  • What is Mitsubishi All Terrain Technology?

    Mitsubishi All Terrain Technology, commonly known as MATT, is a combination of traction systems that enable our 4WDs to tow, haul and operate in all terrains, just as the name implies. It was developed in the Paris–Dakar rally and applied to our passenger vehicles.


  • Can I get finance on new vehicle purchases?

    Yes, contact the business manager at your local Mitsubishi Dealership to discuss your finance options.


  • How do I connect my iPhone to Apple CarPlay™?
  • How do I connect my Android™ to Android Auto™?
  • Is my phone compatible with my Mitsubishi Bluetooth?
  • What is SDA?

    Smartphone Link Display Audio (SDA) technology is an extension of your smartphone via Android Auto or Apple CarPlay. When connected to your vehicle's display you can access your phone’s compatible apps and get directions, make calls, send and receive messages and listen to music all while your eyes stay focused on the road ahead.

  • Which models have SDA?

    Pajero, Pajero Sport, Outlander, Outlander PHEV, ASX, Eclipse Cross and selected Triton models have SDA available.

  • How can I convert my stereo system from Japanese language to English on an imported vehicle?

    We are not able to assist with translation or coding for these stereo units.

  • How can I get my pin code for my radio?

    Most of our newer vehicles do not require a pin number. For older vehicles you can contact our Customer Care team on 0800 54 53 52 with your VIN number and registration number. They will then be able to assist you further.


  • How can I update my Satellite Navigation system with the latest map data?

    When a navigation update is available for your vehicle you will be contacted and advised to make a service booking. Your local Mitsubishi Motors service technician will carry out the update.

    If your navigation update is out of date and no longer free you may purchase the updated maps via your local Mitsubishi servicing agent.

  • Does my vehicle have Satellite Navigation as well as SDA

    If your vehicle has the SDA system you will not have the integrated Satellite Navigations system, however it can be linked through your smart phone via Apple CarPlay.